Privacy Policy

Summit Growth Operations Pty Ltd (trading as Summit Growth Systems) ("we", "us", "our"), ABN 29 696 460 625, is committed to protecting the privacy of personal information we collect. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Even where the small business exemption may apply, we choose to follow best-practice privacy standards to protect your information.

We may collect personal information including:

• Name and contact details (email address, phone number, business address)
• Business name, ABN, and industry details
• Website URLs and domain registration details
• Login credentials provided for website or system management
• Content, files, and media provided for website builds or structured programs
• Business strategy documents, planning information, and commercial data submitted as part of LaunchIQ+ or other structured engagements
• Financial or operational information voluntarily provided for advisory or planning purposes
• Communication records including emails, calls, and messages
• Payment and billing information
• Website analytics data (IP address, browser type, pages visited, referring URL)
• Any other information you voluntarily provide

We collect personal information through:

• Direct interactions — when you contact us, apply for LaunchIQ+, complete onboarding forms, sign service agreements, or communicate via email, phone, or our website
• Our website — through cookies, analytics tools (including Google Analytics), and contact or application forms
• Third-party tools — including CRM platforms, payment processors, hosting providers, AI tools, and communication systems used to deliver our services

We use personal information to:

• Deliver website development, digital infrastructure, and structured advisory services
• Assess eligibility for structured programs (including LaunchIQ+)
• Communicate about projects, applications, accounts, and enquiries
• Process payments and manage invoicing
• Provide support, reporting, and optimisation services
• Draft structured planning documents and system outputs
• Improve our website, services, and internal systems
• Comply with legal obligations
• Send information about services (only with consent — you may opt out at any time)

Some of our services may use artificial intelligence (AI) tools to assist in drafting structured communications, marketing outputs, or planning documentation.

Where AI tools are used:

• Client data may be processed through approved AI platforms
• AI-generated outputs are reviewed before delivery
• We do not use client data to train public AI models
• We take reasonable steps to ensure service providers maintain appropriate data protection standards

We may disclose personal information to:

• Third-party service providers assisting with hosting, CRM systems, payment processing, analytics, communication tools, AI tools, and development platforms
• Professional advisors (accountants, lawyers) where required
• Government authorities where required by law

We do not sell, rent, or trade personal information.

We store personal information using secure cloud-based platforms and digital systems.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

• Secure password-protected systems
• Restricted internal access
• Encrypted website connections (HTTPS/SSL)
• Periodic security review of platforms used

Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Our website uses cookies and analytics tools to understand how visitors use our site and to improve user experience. You may control cookies through browser settings. Disabling cookies may affect functionality.

You may:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information (subject to legal retention obligations)
• Withdraw consent for marketing communications
• Lodge a complaint regarding our handling of personal information

To exercise your rights, contact: ben@summitgrowthsystems.com.au

If you believe we have breached privacy obligations, please contact us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. Updates will be published on our website.